All your questions answered!
What currency do you charge in?
I currently charge in CAD. If you’re visiting from another country, I recommend using xe.com to view up-to-date currency conversions.
What is 14k gold-fill or 14k rose gold-fill?
Gold-filled is a layer of 14k gold that is pressure bonded to a base metal. To be officially recognized as gold-fill, the piece must consist of a minimum of 5% gold. Gold-filled is not to be confused with gold plating which has an extremely thin and weak layer. Gold-filled is much more valuable and tarnish resistant. It is safe for most people with sensitive skin or allergies. Gold-filled jewelry is an economical alternative to solid gold.
Why does my piece look different from the item pictured in the shop?
All pieces are created by hand so no two items are identical. That’s the beauty of my work! Please allow for slight variances from what is shown in the photos.
How long does custom work take?
*Because I'm currently gearing up for the holidays my turn around time is 6-8 weeks. *
Custom work turn around times vary depending on the details of the piece and the method I use to create it. On average, a custom order will take at least 4-5 weeks. Simple customizations such as a request for an item with a different gemstone or in a different size can usually be done quickly and may ship in 1-2 weeks. If parts need to be ordered for your custom design it may take longer, but custom jobs rarely take longer than 6 weeks.
When will my order ship?
Items purchased on our website ship within 10 business days. Please contact me if you need an item delivered by a specific date, I am always happy to accommodate rush orders if possible.
How much is shipping?
Check out my Shipping and Returns page for detailed information.
How long does shipping take?
* Due to the increased volume Canada Post is experiencing because of Covid-19 all shipping estimates and time frames are void. Please allow for up to 2-6 weeks. Check out my Shipping and Returns page for detailed information.
Do you have a guarantee? All Scenic Route pieces are 100% guaranteed! Every precaution is taken to ensure that your crafted piece is handmade to utmost “perfection”. In saying this, mistakes happen. The good news is I honour and guarantee my work and will fix any mistakes/discrepancies free of charge! This does not include ring and bracelet sizing issues. All shipping charges are at the customers expense.
Do you resize?
If for some reason the ring you received isn't the perfect fit I will try my best to resize it for you. Some rings cannot can be resized and will be determined on a case to case basis, Don't hesitate to reach out to me here. This service ranges from $50-$100 plus shipping depending on the complexity of the job.
Do you accept returns?
I only accept returns on production work that is undamaged, unworn and in the original packaging. Return postage is the customer's responsibility. Using a tracked and insured method is recommended as I will not issue a refund if the item doesn't arrive. I do not accept returns on custom pieces. Sale pieces are Final Sale. For a detailed Return Policy read here.
Can you customize a necklace to have a specific mountain range?
It would be my pleasure! You will notice that some of my pieces in my shop have a generic mountain design. If you would like me to customize it with your favourite mountain contact me. This customization service add $250 to the price depending on item and design, This covers the time spent rendering the mountain into a template and any extra work/material involved.
I currently charge in CAD. If you’re visiting from another country, I recommend using xe.com to view up-to-date currency conversions.
What is 14k gold-fill or 14k rose gold-fill?
Gold-filled is a layer of 14k gold that is pressure bonded to a base metal. To be officially recognized as gold-fill, the piece must consist of a minimum of 5% gold. Gold-filled is not to be confused with gold plating which has an extremely thin and weak layer. Gold-filled is much more valuable and tarnish resistant. It is safe for most people with sensitive skin or allergies. Gold-filled jewelry is an economical alternative to solid gold.
Why does my piece look different from the item pictured in the shop?
All pieces are created by hand so no two items are identical. That’s the beauty of my work! Please allow for slight variances from what is shown in the photos.
How long does custom work take?
*Because I'm currently gearing up for the holidays my turn around time is 6-8 weeks. *
Custom work turn around times vary depending on the details of the piece and the method I use to create it. On average, a custom order will take at least 4-5 weeks. Simple customizations such as a request for an item with a different gemstone or in a different size can usually be done quickly and may ship in 1-2 weeks. If parts need to be ordered for your custom design it may take longer, but custom jobs rarely take longer than 6 weeks.
When will my order ship?
Items purchased on our website ship within 10 business days. Please contact me if you need an item delivered by a specific date, I am always happy to accommodate rush orders if possible.
How much is shipping?
Check out my Shipping and Returns page for detailed information.
How long does shipping take?
* Due to the increased volume Canada Post is experiencing because of Covid-19 all shipping estimates and time frames are void. Please allow for up to 2-6 weeks. Check out my Shipping and Returns page for detailed information.
Do you have a guarantee? All Scenic Route pieces are 100% guaranteed! Every precaution is taken to ensure that your crafted piece is handmade to utmost “perfection”. In saying this, mistakes happen. The good news is I honour and guarantee my work and will fix any mistakes/discrepancies free of charge! This does not include ring and bracelet sizing issues. All shipping charges are at the customers expense.
Do you resize?
If for some reason the ring you received isn't the perfect fit I will try my best to resize it for you. Some rings cannot can be resized and will be determined on a case to case basis, Don't hesitate to reach out to me here. This service ranges from $50-$100 plus shipping depending on the complexity of the job.
Do you accept returns?
I only accept returns on production work that is undamaged, unworn and in the original packaging. Return postage is the customer's responsibility. Using a tracked and insured method is recommended as I will not issue a refund if the item doesn't arrive. I do not accept returns on custom pieces. Sale pieces are Final Sale. For a detailed Return Policy read here.
Can you customize a necklace to have a specific mountain range?
It would be my pleasure! You will notice that some of my pieces in my shop have a generic mountain design. If you would like me to customize it with your favourite mountain contact me. This customization service add $250 to the price depending on item and design, This covers the time spent rendering the mountain into a template and any extra work/material involved.
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MADE IN THE MOUNTAINS
Scenic Route Jewellery is comprised of one of a kind work that inspires a life of adventure. Everything is handcrafted by Brittani Buettner in Kelowna, BC using traditional goldsmith techniques and a variety of materials including recycled sterling silver and gold and ethical stones.
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ANY QUESTIONS?
info@scenicroutejewellery.com LET'S GET SOCIAL
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