Please view this year's updated ordering deadlines HERE.

All orders from my "Small Batch" collections are processed within 5 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. My "post office run" days happen up to twice a week, typically Tuesday and/or Thursday. You will receive another notification when your order has shipped. 

All orders from my "Made to Order" ring collection currently take 8-10 weeks to complete. You will receive another notification when your order has shipped. 

 

Domestic Shipping Rates and Estimates

Calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.  

Estimates:

Western Canada ranges from $11-$18. 

Eastern and northern Canada ranges from $15-$25. 

*Complimentary on orders $250 or more

 

Local pickup

You can skip the shipping fees with free local pickup at 300 Drysdale Blvd, Kelowna. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 4 to 5 business days. We will send you an email when your order is ready along with instructions. 

My local pickup hours are 8:30AM- 7pm Monday to Saturday.  Please have your order confirmation number with you when you come.

 

International Shipping

I offer international shipping to the following areas: USA, UK, Europe and Australia.

If you do not see your country listed, please reach out so that I can add it to my system and help get you some Scenic Route Jewellery!

USA

Location	Estimated delivery time	Price
USA	7 to 21 business days	$10-$40
UK	10-30 business days	$15-$50
Europe	10-30 business days	$15-$50
Australia	10-30 business days	$20-$60

* Complimentary on orders of $300 or more.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination. Scenic Route Jewellery is not responsible for these charges if they are applied and are your responsibility as the customer.

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 21 days of receiving your shipping confirmation email, please contact me at info@scenicroutejewellery.com with your name and order number, and I will look into it for you.

 

Shipping to P.O. boxes

Because I ship with Canada Post, I am able to ship to PO Boxes. 

 

Refunds, returns, and exchanges

Please read the full return policy.

I accept returns up to 5 days after delivery, if the item is unused and in its original condition, and I will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@scenicroutejewellery.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try my best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact me at info@scenicroutejewellery.com or fill out the contact form.